Michael Alder · Craig Hartsuyker · Lucy Williams-Abrego

- Michael Alder, 30-year California Trial Lawyer of the Year, with over 100 jury trials and $3.1 billion in verdicts and settlements

- Craig Hartsuyker, former Managing Partner of Farmers Insurance In-House Counsel for the State of California

- Lucy Williams-Abrego, former Supervising Attorney of Farmers Insurance California In-House Counsel

- Daniel Kruid, former Farmers Insurance HEAT Trial Lawyer (High Exposure)

This amazing behind-the-scenes look at how carriers think will shine a light on how plaintiff lawyers are viewed by insurance companies—both positively and negatively. After learning the internal mechanisms of an insurance company’s claims process, you will acquire the techniques and strategies to turbocharge your results. Guaranteed to be one of the best things you will ever hear for your practice.

**Here’s what you will learn:**

- The anatomy of insurance companies and how they cooperate with each other and share knowledge.
- The insurance company claims structure and how reserves are set.
- How insurance companies use data mining software to determine the numbers they offer on certain injuries.
- The claims handling procedures and guidelines, the philosophy on setting reserves for adjusters, how adjustments are made, what material facts can change reserves, how high exposures escalate to executive teams, and how regular audits and follow-ups ensure accuracy.
- The procedures carriers use to obtain financial authority, the escalation process from adjuster to supervisor, manager, head of department (VPs), and what significant loss reports (SLR) are and how they are crucial for obtaining financial authority.
- How conflicts are managed and what cases stay with house counsel and what cases are sent to outside counsel.
- The triggers for early settlements and the actions or evidence that prompt early settlements.
- How adjusters, in-house counsel, and outside counsel are evaluated and measured.
- Litigation strategies and key issues that will maximize the amount of your settlements and shorten the time it takes to settle cases.